How do I initiate services?

You may contact us by email at cs@scalestailsandpaws.com, phone at 614-348-9859 or by filling out the service request form. Please include your full name, type of service requested, dates needed and the best way to reach you.

What does the initial Meet & Greet consist of and is it required?

The Meet & Greet is required prior to scheduling any new clients. There is no charge for this service. We will schedule a pet sitter to come to your home for an initial interview- to meet your pet, become familiar with your home/routine, and discuss all important information about your pet’s needs. We ask that all meet & greets be scheduled at least 48 hours in advance of starting services.

How many times and how long will you visit with my pet(s)?

Each household is different so times will vary, this is something we discuss in detail at the Meet & Greet. Typically, Scales Tails & Paws will not do less than 3 visits per day for homes with dogs. We apologize but we are unable to accommodate requests for every other day cat visits.

How am I billed and when is payment due?

All payment is due in advance, in full unless previously agreed upon. We accept MC, Visa, Personal Checks & Cash. There is a $35.00 fee for all returned checks.

Do you have references?

Yes, we are happy to provide references upon request.

What is your refund/cancellation policy?

Cancel 6-7 days in advance- 10% of the total invoice for scheduled care is due.
Cancel 3-5 days in advance- 50% of the total invoice for scheduled care is due.
Cancel day before- 75% of the total invoice for scheduled care is due.
Cancel on starting date- 100% of the total invoice for scheduled care is due.

Cancel prior to a major holiday with less than a 7 day notice- 50% of the total invoice for scheduled care is due.

Cancel prior to a major holiday with less than a 48 hour notice- 100% of the total invoice for scheduled care is due.

We apologize, but we are unable to refund for “early returns” on vacation sits.

I realize sometimes things happen, and plans need to be changed.  However, once we have blocked off time for your pet, chances are we have had to turn away other clients.  We tried to be fair when it comes to these policies.

* Mid Day walking clients, notice is required by 9am the day of scheduled services. Otherwise payment is due for the originally agreed upon time.

What about privacy issues?

Simply put, we treat clients, their pet(s) and homes as we would want ours treated. We restrict all activities only to parts of the home/yard deemed appropriate by the clients.

Scales Tails & Paws does not disclose any information to third parties, including name, number, address or pet information.

Extreme Weather

Scales Tails & Paws reserves the right to limit time outside in extreme or inclement weather. This includes severe thunderstorm in the immediate area, wind chills below 10 degrees, temperatures above 95 degrees or extremely icy conditions.  Our goal is to keep your pets health, comfort and safety in mind. We will never force a pet to be in a situation that is harmful or can cause emotional trauma.

Holidays

There is a $5.00 per visit surcharge for the following holidays:

New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day and New Years Eve.

What is the Ready Key Program?

Under the Ready Key Program, Scales Tails & Paws will keep your house keys on file in a secure location. This eliminates the cost of key pick up and drop off and also alleviates the hassle of arranging meeting times to exchange keys. This program allows us to accommodate most short notice requests.

Why do you prefer to keep my keys & why do you need a second copy?

By keeping your keys with us you don’t have the hassle & expense of having to transfer them every time you book a service. If we leave the keys on the last visit we cannot re-enter the property to service your pets if your scheduled return is delayed in an emergency.
We keep a copy of your keys in the event that any are broken or damaged while you are away. It is also beneficial in the event you lock yourself out of the house we will come let you in at a much cheaper rate than hiring a locksmith!

Call 614-348-9859 or email us today!