Policies
Cancellation Policy
We realize sometimes things happen, and plans need to be changed. However, once we have blocked off time for your pet, chances are we have had to turn away other clients. We tried to be fair when it comes to these policies.
Less than 24 hours notice: 100% of total invoice for scheduled pet care is due
1-2 Days: 75% of the total invoice for scheduled pet care is due
3-4 Days: 50% of the total invoice for scheduled pet care is due
5-6 Days: 25% of the total invoice for scheduled pet care is due
7 or more days: No charge
* Mid Day walking clients, notice of cancellation is required by 9am the day of scheduled services.
Any cancellations prior to a major holiday; i.e.: Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving with less than a fourteen day notice will result in 50% of the total invoice for scheduled pet care to be paid. If less than one week notice is provided, payment is due in full for the time originally agreed upon.
We request your understanding that Holiday travel is a peak service time for pet care. We love our human families (almost) as much as our fur friends and want all of our amazing sitters to be able to spend at least a couple hours of each holiday with their loved ones.
We apologize, but we are unable to refund or credit for “early returns” on vacation sits.
In Your Home Overnights
Overnight care is one of our most popular services and they book up quickly as we are limited on being able to accept overnight reservations. We do require a 50% nonrefundable deposit to reserve overnight services. We do require a minimum of 30 days notice on all overnight cancelations. For all overnights canceled inside the 30 day period or any overnights scheduled during the listed holiday periods, payment in full will be charged.
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