The Meet & Greet is required prior to scheduling any new clients. We will typically schedule two pet sitters to come to your home for an initial interview- to meet your pet, become familiar with your home/routine, and discuss all important information about your pet’s needs. We ask that all meet & greets be scheduled at least one week in advance of starting services. The initial meet & greet is at no charge when services are booked and paid for at this meeting, otherwise a $35 administration fee is charged. During this time, all paperwork and policies will be reviewed. It is important that you fill out the My Info & Pets section in full in the client portal.

The easiest way to schedule services is to go to our portal once you have signed up for an account. From the scheduling screen, you can choose what day(s) you need and the time frames you prefer. Then just submit your request for approval. You will need to contact the office to schedule if it is less than 24 hours in advance. You can reach the portal at https://www.timetopet.com/portal/scalestailsandpaws (https://www.timetopet.com/portal/scalestailsandpaws)

You can pay for services by going to the invoices tab in the portal. If you have not already entered your credit card, do so on the invoices tab, about half way down on the right side will be a button to add your card. We keep cards on file and run payments every Thursday for the upcoming week so you can just set it and forget it!

Confused on how to do things in our portal? Follow this link (https://help.timetopet.com/en/collections/13376758-client-portal)and it will take you to the Time To Pet Client Portal Questions Database. If your question is not answered there, please feel free to reach out to us via email and we are happy to walk you through it!